Reference

How ap48 Handles Your Personal Information

Your privacy is a real commitment here — not a checkbox. When you open an account and use bKash, Nagad, or Rocket to move funds, we collect only what we need to run your account securely and process your transactions.

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ap48 How ap48 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have a question about what data we hold, or want to request a correction or deletion? Our support team handles privacy queries directly. Reach out through any of the channels below and we will respond as quickly as we can — privacy requests are treated as a priority in our queue.

Live Chat Open the chat widget inside your account dashboard. Our team is available to handle privacy and data queries through this channel.
Email Support Send your privacy request to our support address from the email linked to your ap48 account so we can verify your identity quickly.
Help Centre Visit the Help section in your account for step-by-step guidance on submitting a data access or deletion request without waiting in a queue.
HOW WE PROTECT YOUR DATA

Data Security and Your Account Rights

We use SSL encryption on every page and every transaction. Your bKash, Nagad, and Rocket payment details are never stored on our servers in plain text — they pass through the payment rail's own secure environment. Account access requires OTP verification, so even if someone has your password, they cannot log in without your registered phone. You have the right to access, correct, or request deletion of your personal data at any time.

Encryption in Transit

Every data exchange between your device and ap48 runs over SSL. This covers login, deposits via bKash or Nagad, and all account page activity.

Cookie Controls

We use session and analytics cookies. You can manage cookie preferences through your browser settings; disabling analytics cookies does not affect account function.

Data Retention Policy

Active account data is kept while your account is open. After closure, we follow a defined schedule before deletion, in line with applicable legal requirements.

Your Access Rights

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request by contacting support from your registered account email.

Frequently Asked Privacy Questions

These are the questions we hear most often about how ap48 handles personal data. If your question is not here, reach out through live chat or email.

We collect your name, contact details, and the payment identifiers you use — such as your bKash or Nagad number — along with device and session data generated during your visits.

Payment data is shared only with the relevant payment processor to complete your transaction. We do not pass your bKash, Nagad, or Rocket details to advertisers or unrelated third parties.

Send a data access request from the email address linked to your account to our support team. We will verify your identity and respond with your data within the timeframe required by applicable law.

Yes. Submit a deletion request through email or live chat. We will process it in line with our retention schedule and any legal obligations that require us to keep certain records.

Account login requires OTP verification to your registered phone. SSL encryption covers all data in transit, and payment details are processed through the payment rail's own secure environment, not stored in plain text.

Access and eligibility depend on your local law and the eligible regions where ap48 operates. If local regulation sets different requirements, those requirements take precedence over this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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