Reference

What You Agree to When You Use ap48

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad or Rocket, and access the lobby. Access depends on your local law and eligible regions — read this page before you start.

Account eligibility rulesWallet and payment termsJurisdiction-dependent accessYour rights and responsibilities
ap48 What You Agree to When You Use ap48
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account to ask about a specific clause, a transaction dispute, or an account restriction under these terms.

Email Support

Send a written query to our support address for formal questions about your rights, account suspension, or a request to review a terms-related decision.

Help Centre

Our help centre carries plain-language summaries of the key clauses — search by topic such as deposits, withdrawals, or account closure to find the relevant section fast.

YOUR ACCOUNT RIGHTS

How We Handle Your Account Under These Terms

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your PIN or OTP with anyone — we will never ask for it through chat or email.

Data and Retention

We retain account and transaction records as required by our operating obligations. You may request a summary of the data we hold by contacting support with your registered account details.

Wallet Verification

Withdrawals to bKash, Nagad or Rocket are processed only to the mobile wallet number registered on your account. A mismatch triggers a manual review before funds are released.

Requesting Changes

To update your registered mobile number, wallet details, or request account closure, submit a verified request through live chat or email — changes take effect after identity confirmation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account access, and your rights.

Accounts are open to eligible individuals in supported regions where local law permits. It is your responsibility to confirm that accessing ap48 is lawful in your location before registering.

Deposits from a bKash, Nagad or Rocket number that does not match your registered wallet may be held for manual review. Contact support with your transaction reference to resolve it quickly.

We post updates to these terms on this page. Continuing to use your account after a change is published means you accept the revised version. Check this page periodically for updates.

Contact our support team via live chat or email with your registered account details. We will provide a summary of the records we hold in line with our data retention obligations.

If your account is suspended, you will receive a notification. You can contact support to request a review, and any balance held will be assessed as part of that process.

The same terms apply across all regions, but access and eligibility depend on local law where you are located. If local regulations restrict use, those restrictions take precedence over anything in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.